Privacy Policy
This Privacy Policy describes how Naman Metal Craft, operating under the brand name Stelnix (“we,” “our,” “us”), collects, uses, and safeguards your personal information when you visit our website www.stelnix.com or purchase our products. We value your trust and are committed to protecting your privacy in accordance with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Consent
By accessing our website or providing your personal information, you agree to the terms of this Privacy Policy. You may withdraw your consent at any time by contacting us at customercare@stelnix.com, but this may limit our ability to provide certain services to you.
2. Information We Collect
We may collect the following information:
- From Customers:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely via payment gateways)
- Order history and warranty registration details
- From Website Visitors:
- IP address, browser type, device details, pages visited, and time spent
- Cookies and tracking data (for analytics, personalization, and ads)
3. How We Use Your Information
Your data is collected and processed for the following purposes:
- To process, confirm, and deliver your orders
- To provide customer service and warranty support
- To send order updates, invoices, and service-related communications
- To improve our website, products, and user experience
- To send promotional offers, newsletters, and marketing updates (only if you opt in)
- To prevent fraudulent transactions and ensure security
4. Sharing of Information
We do not sell or rent your personal information. We share your data only with:
- Courier & Logistics Partners – for delivering your orders
- Payment Gateways – for secure payment processing
- Marketing Service Providers – for sending promotional content (only if you have subscribed)
- IT & Hosting Providers – for website functionality and data storage
- Legal Authorities – if required under applicable law
All third-party partners are bound by confidentiality and data protection agreements.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Improve website performance
- Analyze site traffic through Google Analytics
- Run ads via platforms like Facebook Pixel and Google Ads
You can disable cookies in your browser settings, but some features may not function properly.
6. Data Security
We take all reasonable steps to protect your information, including:
- SSL encryption on our website
- Secure payment gateways for transactions
- Restricted access to personal data within our organization
However, no online transmission is completely secure, and we cannot guarantee 100% security.
7. Customer Rights
You have the right to:
- Request access to the personal data we hold about you
- Request corrections or deletion of your information
- Opt out of marketing communications at any time
To exercise these rights, email us at customercare@stelnix.com.
8. Marketing Communication
If you opt in, we may send you promotional emails, SMS, or WhatsApp messages about our products and offers. You can unsubscribe anytime by following the instructions in the message or contacting us.
9. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil your orders
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
Once no longer required, data is securely deleted.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.
Contact Us
Naman Metal Craft (Brand Name: Stelnix) Plot No. 21, Pocket P, DSIIDC Bawana Industrial Area, Sector 5, Delhi – 110039